If you are being billed but your account says that it is Free rather than a Premium-subscribed account, this very likely means that there is more than 1 account associated to you. You can try logging in with a different email address or reach out to us at firstname.lastname@example.org and we're happy to help look! Please provide any possible email addresses and what kind of payment method is being charged (iTunes, Google Play, or credit card).
Articles in this section
- What types of subscriptions does Luminary offer?
- How much does the Luminary subscription cost?
- What is the free trial period with the Luminary subscription?
- Why do I have to enter my payment information to get a free trial?
- Why can't I login with a 3rd party on the website?
- How am I billed for Luminary?
- How do I cancel my Luminary subscription?
- I'm being billed even though my account says it's "Free"?
- Can I give Luminary as a gift?
- Why am I hearing ads if I'm subscribed to Luminary?